RETURN & REFUND POLICY

At Rayu Care, we strive to provide the best quality products to our customers. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Please note that skincare, cosmetic, personal care, and wellness products once sold cannot be returned. Due to hygiene, safety, and quality concerns, we are unable to accept returns on any opened or used products.

Refunds (If Applicable)

Refunds are generally not applicable once an order has been delivered. We do not offer refunds for products after they have been shipped and successfully received by the customer, except in cases of damaged or defective items verified by our team.

Late or Missing Refunds

If a refund has been approved and issued but has not yet been received, please follow these steps:

Check your bank account again.
Contact your credit card provider; it may take some time before your refund is officially posted.
Contact your bank, as processing delays may occur.

If you have completed all the above steps and still have not received your refund, please contact us:

📧 help.rayucare@gmail.com
📞 +91 9930371442

Sale Items

Only regular-priced items may be eligible for refunds (if applicable).
Sale, promotional, discounted, or clearance items are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or received in the wrong condition.

To request an exchange:

Email us at help.rayucare@gmail.com
Provide clear photos of the product
Provide a complete unboxing video showing the package opening and product condition

Important

⚠ An unboxing video is mandatory for exchange requests.
The video must be continuous and unedited, without pauses, cuts, or modifications.

Exchange Address

Once approved, send the product to:

Rayu Care
Surat, Gujarat – 395006

Delivery time for exchanged products may vary depending on your location.

Return Shipping Costs

Customers are responsible for paying return shipping costs.
Shipping fees are non-refundable.
If a refund is approved, return shipping charges may be deducted from the refund amount.

Return Address

All approved return shipments should be sent to: